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Hotspot Managed Services
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Description of Services
The Pronto Roaming Network
Hotspot Success Stories
Hotel Case Study
 
 
 
Hotspot Managed Services™


Pronto's Hotspot Managed Services enables hotspot operators to quickly and cost-effectively build out a public Wi-Fi network. As part of Hotspot Managed Services, Pronto handles all back-office operations, thus allowing the hotspot operator to focus on strategic business issues during the build and operate phases. Once hotspot operators gain a critical mass of locations, they have the option to transfer operations to their own Network Operations Center (NOC).

Key features of this service include:  
   
Plug-n-Play Hotspot Controller
 
  • Integrated access point and gateway
  • Operational in under 5 minutes
Flexible Billing Options
 
  • Credit card billing
  • Peak / off-peak billing
  • Pre-paid, time and packet-based billing
  • Foreign currency billing and payment
  • Interface into Fidelio Property Management Systems (PMS)
Customized User Portal
 
  • Brandable UI
  • Internationalized UI
  • Walled garden support
  • Customer self-care portal
Business Model
 
  • Flat fee per month per number of rooms, locations or subscribers
  • Minimal credit card processing and customer care fees
Hotspot Operator Portal
 
  • Financial and usage reports
  • Management dashboard of hot spot
    network
24 x 7 Customer Support
 
  • Toll-free telephone support
  • Web chat support
24 x 7 Network Management
 
  • Periodic remote software upgrades
  • Network monitoring
Roaming Services
 
  • iPass & Boingo support
  • Inter-WISP roaming
  • Subnet roaming
Marketing Assistance
 
  • Collateral templates
  • Marketing campaigns